Refund policy

Return & Refund Policy

We want you to feel confident choosing BaseBlock. Our products are backed by a 30-day money-back guarantee.

If you are not satisfied with your purchase, contact us within 30 days of delivery to request a return. For preorder and backorder purchases, your return window begins when your items arrive.

How to Request a Return

Visit our contact page and include your order number, the items you wish to return, and the reason for your request.

We will provide return instructions and the correct return address. Please contact us before sending anything back.

Return all components included with your purchase and package them securely to prevent damage in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If an item is damaged, defective, or incorrect, contact us promptly with your order number and a description of the issue. We may request photos to help assess the problem and arrange an appropriate resolution.

Refunds

Once we receive and inspect your return, we will notify you of the refund status. Approved refunds will be issued to your original payment method. Your bank or payment provider may require additional time to post the refund.

Cancellations

To request cancellation of an unshipped order, including a preorder or backorder, contact us as soon as possible. If your order has already shipped, please follow the return process above.